Shipping & Returns

Last updated: August 18, 2026

TAURORA products are currently in development and are not yet available for general commercial shipment.

This page explains our current pre-launch shipping and returns approach. Final shipping, delivery, cancellation, return, and refund terms will be published before reservations, preorders, or purchases become available.

Shipping

Pre-Launch Status

TAURORA is currently preparing its first-generation products for launch.

Joining Early Access does not constitute a purchase, reservation, or order, and no product will be shipped solely as a result of joining the Early Access list.

When purchasing or reservations become available, we will clearly provide applicable information before checkout, including:

Available shipping destinations
Estimated processing times
Estimated delivery windows
Shipping methods
Shipping charges, if applicable
Applicable taxes, duties, or import fees
Any product-specific shipping limitations

Shipping Destinations

Initial shipping destinations have not yet been finalized.

TAURORA plans to provide availability information for supported countries and regions before commercial launch.

Availability may vary by product, market, inventory, regulatory requirements, and fulfillment capabilities.

Delivery Estimates

Any estimated shipping or delivery dates published before commercial launch are preliminary unless expressly identified as confirmed.

Once orders become available, estimated delivery information will be provided during the purchasing process.

Unexpected manufacturing, logistics, carrier, customs, weather, or other circumstances may affect delivery timing.

If a material delay affects an existing paid order, we will provide updates and any options required under applicable law and the terms applicable to that order.

Returns

TAURORA's final return policy will be published before commercial sales begin.

When returns become available, eligibility may depend on factors such as:

Time elapsed since delivery
Product condition
Proof of purchase
Original packaging and included accessories
Product category
Whether an item was personalized, damaged through misuse, or otherwise excluded under the applicable return terms

Any final return window and return-shipping responsibility will be clearly disclosed before purchase.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact TAURORA promptly after delivery.

We may request photographs, order information, or other details reasonably necessary to review the issue.

Where appropriate and subject to applicable law, available remedies may include replacement, repair, exchange, refund, or another appropriate resolution.

Refunds

Approved refunds will be processed using the method and timing applicable to the original transaction and payment provider.

Once commercial sales begin, additional refund details will be included in our Return & Refund Policy.

Order Changes and Cancellations

Cancellation and modification options will depend on the stage of order processing and the terms presented at the time of purchase.

If reservations or preorders are offered in the future, specific cancellation and refund terms will be displayed before payment is accepted.

International Orders

International shipping may involve customs clearance, import duties, taxes, brokerage charges, or other fees depending on the destination.

Final responsibility for these charges will be disclosed as part of the applicable international purchasing terms before commercial launch.

Contact Us

For questions about future shipping availability, returns, or launch timing, please contact:

TAURORA INC.